Refund policy
14 days to change your mind
You have 14 days from the day your order arrives to return it, for any reason. Sale items and limited editions included.
Orders outside the EU
We don’t take returns from outside the EU.
How to return
- Email contact@9ine.gg within those 14 days with your order number and what you’re sending back. You can use the EU’s model withdrawal form, but an email is enough.
- Send the items back within 14 days of telling us. We’ll reply with the address.
- You pay for the return shipping.
Your refund
We refund the price of what you send back within 14 days of hearing from you, and the standard shipping you paid if you return the whole order. We may wait until the items are back, or until you show us they’re on their way. The money goes back the way you paid.
Condition
Try things on like you would in a shop. If something comes back worn, washed, damaged or without its tags, we may take the loss in value off your refund.
Faulty or wrong items
Check your order when it arrives. If something is faulty, damaged or not what you ordered, email us and we’ll make it right at our cost. You can complain about faults for up to three years after delivery.
What can’t be returned
Items made to your order or personalised, for example printed with a name or number.
Exchanges
Return the item and place a new order for the one you want. That’s the fastest way.